Last Sunday, our catalog was down - in both online and staff versions. In addition, at my branch, the computer to log on to the internet was down as well, although I was able to sign folks up on my computer. This is how I handled the day:
Resign yourself to an afternoon as the keeper of the internet, signing up every single user yourself.
Explain that the system is down and that all questions regard a user’s account or holds, as well as regarding the library or the system’s collection cannot be answered at this time.
Look up books in other libraries’ catalogs and see if you can use that call number to locate an item on the shelf. Note that this will rarely work because the universe of books is big and your branch’s collection relatively small.
Apologize profusely.
Encourage users to call or come by tomorrow or later in the week when the system is sure to be back up.
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